World Humanitarian Day

 

August 19 is designated as World Humanitarian Day by the United Nations General Assembly as part of a Swedish-sponsored GA Resolution on the Strengthening of the Coordination of Emergency Assistance of the United Nations. The day commemorates the tragic loss of Vieira de Mello and his 21 colleagues along with all humanitarian personnel who made the ultimate sacrifice while relieving the suffering of victims of humanitarian crises.

The day keeps the spirit of humanitarian efforts alive while offering the rationalist outlook for adopting the notion of an ethical stance to emphasize the value of human beings, individually and collectively. Humanitarianism reflects a democratic and ethical affirmation that human beings have the right and responsibility to give meaning and shape to their own lives. Humanitarian vision stands for the building of a more humane society.

World Humanitarian Day 2017 campaigns with the theme ‘Not A Target’ and dedicates the day to recognize humanitarian personnel and others who have lost their lives working for humanitarian causes. It marks the day on which the then Special Representative of the Secretary-General to Iraq, Sérgio Vieira de Mello and 21 of his colleagues were killed in the bombing of the UN Headquarters in Baghdad.

Around the world, conflict is exacting a massive toll on people’s lives. Trapped in wars that are not of their making, millions of civilians are forced to hide or run for their lives. Children are taken out of school, families are displaced from their homes, and communities are torn apart, while the world is not doing enough to stop their suffering. At the same time, health and aid workers – who risk their lives to care for people affected by violence – are increasingly being targeted.

For WHD 2017, humanitarian partners are coming together to reaffirm that civilians caught in conflict are #NotATarget. Through a global online campaign featuring an innovative partnership with Facebook Live, together with events held around the world, voices are being raised to advocate for those most vulnerable in war zones, and demand that world leaders do everything their power to protect civilians in conflict.

This campaign follows on the UN Secretary-General’s report on protection of civilians, which was launched earlier this year. Laying out his ‘path to protection’, the Secretary-General calls for enhanced respect for international humanitarian and human rights law, and protection of civilians, including humanitarian and medical workers as well as civilian infrastructure. World Humanitarian Day 19 August, 2017 pays tribute to aid workers who risk their lives in humanitarian service, and to rally support for people affected by crises around the world.

Of Chaos and Inner Clutter

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It’s a frenzied world out there. From aggrieved news channels reporting nothing but chaos to the information overload of the social media – everything seems to be clogging the brain.  The past few days have been especially harrowing. Ghosts of white supremacy in America, terror attacks in Spain, the stand-off between India and China – things appear to be going awry causing a sense of desperation all over.

The resignation today of Infosys CEO brings us back with a resounding thud to the way business has begun to be conducted. The quitting comes as a culmination to the never ending wrangles going on between the company and its founder-members for some time now. Top notch professionals locking horns over governance issues, attitudes and ownership.

Such extraneous crisis situations can actually play on individual minds. Our minds can only take in so many fracases. So when the world gets too much for you the good thing would be to just shut it off. That is the simplest and the best thing to do in the face of such irrelevant mental exhaustion. Bring out the stress balls and learn to eliminate all peripheral disorder. Gradually learn to concentrate on things you need to do for yourself.

Process. Prioritize. Play it out. Get your to-do-list out and start ticking it off. Once the mind becomes focused you become a little less frazzled and the clutter slowly dissipates. Start taking ways to actively focus and re-energize your brain.  Follow simple effective ways to un-clutter your brain to regain your composure. One of the best things to do is to just say stop to the thoughts inside you.

Easier said than done you might say. But it is possible. Sift through the themes of your thoughts and check out which ones you need to deal with in the immediate work-related situation. As you gradually come to grips with tasks to be done you eventually restore calm to the flood of thoughts. Continue in this manner and very consciously avoid taking in any outside information.

This kind of self-control allows you to focus wholly on the task at hand. Meet that client. Visit the depot. Write that report. The sense of doing something worthwhile and remaining committed to your responsibilities is something that will help you ease out of your over-stretched mind. Once you learn to tap into your thought processes you will have a hold on things around you.

Continue working positively on your mind beyond work hours too. Learn how to escape time! Start doing things that you just love to do. Allow your mind to focus on fun things. Most important release the need to control everything. Most of us with overactive minds have the need to remain in control of most everything in our lives. Just let go!

Do something interesting like start writing a diary. Or just live in the ‘now’ taking in the present more consciously. Connect with nature – go for a walk, exercise, yoga – whatever suits you. Listen to your body. Certainly positive affirmations and proactive stance for your inner balance will keep you balanced. Dismember the media thieves bringing in so much disruption for you. Finally, enjoy the changes you bring to yourself.

Clean India – Green India

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The Clean India Mission launched by the government is a laudable mission. Although begun with zest and passion with suitably amended systems of efficient garbage disposal, we still fail to keep our environs spick and span. For one, we have loads of natural debris free-flying all over and second, lack of civic sense makes matters worse. We Indians may be the cleanest of people within our homes but when it comes to keeping public spaces clean and spruced up we fail in every sense of the word. No brand ambassador can possibly get us to take up the cudgels unless we have been prepared for the task early-on.

Cleanliness and hands-on cleaning lessons should be made mandatory for children in school so that a whole new generation imbibes the importance of spotless surroundings. Both The USA and Japan teach young children in school to work at keeping sanitized bathrooms, ready for subsequent use by fellow classmates. Kids there feel no shame or repugnance in rolling up their sleeves, donning gloves and cleaning up toilets. It is our predispositions and learned susceptibilities that stop us from doing the same. Plus we have the luxury of cheap labour available to do these jobs.

Waste management of odds and ends in India has always run systemically through recycling, making it a sustainable business. We are again fortunate for having the ubiquitous ‘raddiwallahs’ doing the rounds and helping us get rid of clutter of all kind – old newspapers, old clothes, used bottles, tins and everything in between. Along with municipalities getting into the act for garbage disposal these ‘raddiwallahs’ too assist in restoring cleanliness in our homes. However present day over consumerist societies are losing the balance and disrupting these trends with the new culture of everything-throwaway. From plastic bags to online merchandise packing we are throwing paper, cardboard and plastics out the doors for someone else to collect.

The ever increasing waste materials have become a by-product of modern living. Despite norms and legislation for regulating disposal of waste, the unsightly heaps of overflowing rubbish mounds continue to abound. Even with licensed outsourcing of tasks and civic rules in place, compliance appears to be lax. This is especially dangerous during monsoons leading to clogged drains, gutters and nullahs, as well as posing serious threats for foraging animals and rag pickers alike. The recent shocking deaths of gutter-cleaners raised a big hue and cry on following days but ended a natural death. After all today’s newspapers are tomorrow’s rubbish!

As India celebrates 70 years of Independence, it is time to take stock of the rapid urbanization in our country that is making waste management to be such a big challenge. “Over 377 million urban people live in 7,935 towns and cities and generate 62 million tonnes of municipal solid waste per annum. Only 43 million tonnes (MT) of the waste is collected, 11.9 MT is treated and 31 MT is dumped in landfill sites”. These statistics are as per Down To earth environmental magazine. Solid Waste Management is still one of the most basic and essential services devised to keep our cities clean.  Yet the truth is that municipalities simply dump garbage outside city limits. There are no checks and balances on proper disposal.

Of late some cursory measures that are still to be followed systematically have begun to ensure due segregation of waste at source. Again here the people have to make sure that they do this conscientiously.  Since we already sell ‘raddi’ to the recycling industry it should not be an unusual task to segregate waste on a daily basis. This will ensure less waste reaching landfills. It should be the responsibility of the municipalities that just as they have set up a system for collection and transportation, like wise they should have good follow up mechanisms for processing and proper disposal.

With nearly 100 cities slated to be converted into smart cities, the first smart move should be implement effective waste management strategies and challenge people to adapt lifestyles accordingly. Aside from municipalities, schools, colleges, hospitals, corporate houses, government institutions should be made the first line of hand-holders.  A good move planned is to do away with landfill sites and replace them with compost pits for organic waste. Community participation will be crucial and they will have to be made aware of other kinds of waste like e-waste, bio-medical waste and so on. The way forward would certainly be to go full scale with Clean India and Green India as we step into the 71st year of our Independence.

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Independence Day 2017: Jawaharlal Nehru’s ‘Tryst with Destiny’ Speech

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Courtesy: Express Web Desk | Updated: August 14, 2017 4:09 pm

Jawaharlal Nehru’s ‘Tryst with Destiny’ speech delivered this day 70 years ago to the Indian Constituent Assembly in Parliament, just before midnight on August 15, 1947. As India celebrates its 71st Independence Day, it is easy to forget that today is also the 70th anniversary of the most important speech in Indian history.

Here is the full text:

“Long years ago we made a tryst with destiny, and now the time comes when we shall redeem our pledge, not wholly or in full measure, but very substantially. At the stroke of the midnight hour, when the world sleeps, India will awake to life and freedom. A moment comes, which comes but rarely in history, when we step out from the old to the new, when an age ends, and when the soul of a nation, long suppressed, finds utterance. It is fitting that at this solemn moment we take the pledge of dedication to the service of India and her people and to the still larger cause of humanity.

At the dawn of history India started on her unending quest, and trackless centuries are filled with her striving and the grandeur of her success and her failures. Through good and ill fortune alike she has never lost sight of that quest or forgotten the ideals which gave her strength. We end today a period of ill fortune and India discovers herself again. The achievement we celebrate today is but a step, an opening of opportunity, to the greater triumphs and achievements that await us. Are we brave enough and wise enough to grasp this opportunity and accept the challenge of the future?

Freedom and power bring responsibility. The responsibility rests upon this Assembly, a sovereign body representing the sovereign people of India. Before the birth of freedom we have endured all the pains of labour and our hearts are heavy with the memory of this sorrow. Some of those pains continue even now. Nevertheless, the past is over and it is the future that beckons to us now.

That future is not one of ease or resting but of incessant striving so that we may fulfil the pledges we have so often taken and the one we shall take today. The service of India means the service of the millions who suffer. It means the ending of poverty and ignorance and disease and inequality of opportunity. The ambition of the greatest man of our generation has been to wipe every tear from every eye. That may be beyond us, but as long as there are tears and suffering, so long our work will not be over.

And so we have to labour and to work, and work hard, to give reality to our dreams. Those dreams are for India, but they are also for the world, for all the nations and peoples are too closely knit together today for any one of them to imagine that it can live apart Peace has been said to be indivisible; so is freedom, so is prosperity now, and so also is disaster in this One World that can no longer be split into isolated fragments.

The appointed day has come—the day appointed by destiny—and India stands forth again, after long slumber and struggle, awake, vital, free and independent. The past clings on to us still in some measure and we have to do much before we redeem the pledges we have so often taken. Yet the turning-point is past, and history begins anew for us, the history which we shall live and act and others will write about.

It is a fateful moment for us in India, for all Asia and for the world. A new star rises, the star of freedom in the East, a new hope comes into being, a vision long cherished materializes. May the star never set and that hope never be betrayed!

We rejoice in that freedom, even though clouds surround us, and many of our people are sorrow-stricken and difficult problems encompass us. But freedom brings responsibilities and burdens and we have to face them in the spirit of a free and disciplined people.

On this day our first thoughts go to the architect of this freedom, the Father of our Nation, who, embodying the old spirit of India, held aloft the torch of freedom and lighted up the darkness that surrounded us. We have often been unworthy followers of his and have strayed from his message, but not only we but succeeding generations will remember this message and bear the imprint in their hearts of this great son of India, magnificent in his faith and strength and courage and humility. We shall never allow that torch of freedom to be blown out, however high the wind or stormy the tempest.

We think also of our brothers and sisters who have been cut off from us by political boundaries and who unhappily cannot share at present in the freedom that has come. They are of us and will remain of us whatever may happen, and we shall be sharers in their good [or] ill fortune alike.

The future beckons to us. Whither do we go and what shall be our endeavour? To bring freedom and opportunity to the common man, to the peasants and workers of India; to fight and end poverty and ignorance and disease; to build up a prosperous, democratic and progressive nation, and to create social, economic and political institutions which will ensure justice and fullness of life to every man and woman.

We have hard work ahead. There is no resting for any one of us till we redeem our pledge in full, till we make all the people of India what destiny intended them to be. We are citizens of a great country on the verge of bold advance, and we have to live up to that high standard. All of us, to whatever religion we may belong, are equally the children of India with equal rights, privileges and obligations. We cannot encourage communalism or narrow-mindedness, for no nation can be great whose people are narrow in thought or in action.

To the nations and peoples of the world we send greetings and pledge ourselves to cooperate with them in furthering peace, freedom and democracy.

And to India, our much-loved motherland, the ancient, the eternal and the ever-new, we pay our reverent homage and we bind ourselves afresh to her service.

JAI HIND.”

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Crafting an Ace Sales Team

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HERD Pharmacy sales managers and marketing team comprising of Prasanjeet Dhepe, Sachin Salunke, Suresh Poonia and Stawan Bhujbal know it is very essential to create singular, effective sales people. For this purpose they ensure scrutinizing every single reason that goes into motivating each person of the formidable over-seventy sales team. Pharmacy managers have been drilled to never allow the slightest lapse in losing a single sale. If at all such an untoward incident were to happen by a front line sales staff, then it becomes the responsibility of the manager to rescue the deal.

It is here that the manager becomes accountable to teach and train the sales team to learn how to effectively deal with various issues that may affect their proactive sales techniques. Problem resolving in an effective, convincing and timely manner are key skills that have been inculcated to make sure they do not falter when it comes to making smooth sales. Herein the managers have been made proficient to continually tutor sales staff by coaching, reviewing, mentoring and offering motivation.

The series of on-going trainings that began with Dr Amol Deshmukh’s critical workshops on importance of customer-care are now a well imprinted roadmap. The team has learned to focus on additional critical aspects with the view to increase sales, enhance customer base and create brand value for the retail chain-stores. Of late the attempt is to focus on the significant functions of sales with an eye on performance management. Herein inputs like setting goals, evaluating performances, chalking out reasons for non-performance, and appreciating success become necessary.

Top level management does not hesitate to chastise staff members when they fail to perform optimally. This is really crucial so as to keep performance levels in line with set management targets. What this also actually means is that performances need to be kept sharpened. To this end management is always ready to provide more effective coaching. The past two years have seen no dearth of training inputs that very easily can be said to be the key to present levels of achievements.

As stated earlier, it is the projected successes for the sales team that creates the pulls and pushes for their constant coaching. The monthly debriefing sessions help in assessing and evaluating training needs of the staff at all levels. Such joint debriefing sessions help in bringing everybody on the same page and eager to go forward together. It is also a time to take stock, get emotional and then plan ahead for the subsequent phase. It is also the time to make commitments and work out improvised strategies to pitch forward.

Ultimately it is the Pharmacy sales managers who form the crux of the marketing team. Their contributions in spearheading the sales team’s successes cannot be negated. They are the nucleus that gets the entire sales team motivated to be on their toes to see business remains brisk. The pre-planned schedule and manner of approach for creating a sound customer base helps in enhancing effective sales. Herein the managers’ belief in the actions of the sales staff becomes vital for positive outcomes.

Important steps taken all the time by managers include – taking responsibility, distributing responsibility, giving clear communications, evaluating performances and most important of all  setting high standards of performance. Finally it is their sense of accountability that actually determines the outcomes. Presently we are moving ahead with expansion on our mind  and aside from opening medical outlets in new locations we have to continue to make sure that existing stores keep achieving their goals. With an experienced Operations Head, Mr Rahul Agarwal having very recently brought on board, it will not be long before HERD Pharmacy raises the bar responsibly for the business at hand.

International Youth Day 2017

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Each year on August 12 the world celebrates International Youth Day. The day was first created in the year 2000 and is meant to spur opportunities by governments and other agencies to draw attention to youth issues. The event is intended to be observed worldwide with concerts, workshops, cultural events, and meetings in conjunction with national and local governments with youth organizations. This year’s theme focuses on ‘Youth Building Peace’.

2017 recognizes the contributions of young people in preventing conflict, supporting inclusion, social justice, and sustainable peace. Since adoption of Security Council Resolution 2250 in 2015, increasingly there is growing recognition of young people as expedient agents of change. They are therefore significant players for preventing conflict and bringing about peace. Young people dedicate their energies to celebrate peace, amity and goodwill.

This generation of youth is the largest in history. In most parts of the world the youth comprise of the majority populations. They play a critical role in containing armed conflict or unrest. They are therefore very instrumental in gauging needs and aspirations of for making the world more peaceful and secure which is actually the need of the hour.

The day therefore reaffirms the important role of youth who can play an important part in deterring and resolving conflicts. All over the world youth therefore constitute in large numbers to ensure the success of peace keeping and peace building efforts. The 2030 Agenda for Sustainable Development committed to fostering peaceful and inclusive societies and affirms, “unsustainable development cannot be realized without peace and security”.

In fulfilling this goal the inclusion of youth can never be overlooked. In our own country the need is therefore to make the youth more responsive to participate as also represent in such activities. More essentially they need to be included in decision-making so that they are well aware of future commitments. Youth must be involved meaningfully so as to improve the situations with which we are preoccupied and to make it their undertaking for the future.

Youth has to be involved at all levels of societal regeneration and reawakening for a better and improved role to build a better environment. In order to keep the peace and facilitate social progress the young minds have to be encouraged to take charge and feel a sense of responsibility. In all important areas for social betterment – quality education, health care and civic services the role of youth ought to be promoted.

Their active role in contributing to the communities should be ascertained by local and national governments. So let’s mark this day to create awareness on how the youth potential may be harnessed for the best interests of our society. All over the world countries are working for providing opportunities to the youth to allow them to achieve their potential in taking up tasks for accord and harmony. HERD Foundation affirms the day and pledges to support youth excluded from political, economic and social spheres to align them to social inclusion for a better world around us.

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Raising the Bar – Through Attitudinal Change

Dr Amol Deshmukh, MD HERD Group of Companies arranged through HR, a learning workshop entitled “Udaan”,  conducted by Dr. Ramesh Sangare of Human Resources Development Corporation, on August 10-11, 2017. The training program was specifically for HERD Pharmacy supervisory and managerial staff along with affiliated office staff. The two day training sessions were to focus on Raising Bar of Performance through Attitudinal Change. The aim of the program was to help staff achieve certain core attitudinal approaches to make their contributions more efficient and effective.

A total of 35 front line supervisors along with managers participated in the program to help gain organizational objectives by learning to understand the need to bring about changes in attitude. The training imparted thought-provoking motivational talk in order to stimulate self-motivation in them. Participants were made aware of their inherent strengths and weaknesses through psychometric tools to aid them to understand how they could use the information derived to best advantage.

After the formal inaugural introductions, Day 1 took on a brief introduction of the program. The trainer gradually introduced the importance of attitude that usually marks the altitude one was capable of reaching. Inputs in the session focused on participant’s role in the organization and understanding role stresses and to know how to deal with them. Learning sessions took on issues around earmarked achievements, failure in reaching them and the importance of goal setting. Through games and presentations the concept of conscious goal setting was defined in order to work for self-survival and growth of company. The role of communication, cooperation and co-ordination was paramount in success of achieving set targets.

Day 2 began with a brief recapitulation of the previous days learning followed by listing down the gray areas that affect productivity and smooth run of operations. The FIRO-B instrument was tackled to understand the changing world of work, society and family. Also participants were facilitated to see their inner selves and their interpersonal relationship building potential through the Johari Window. The Johari Window is a technique that helps people better understand their relationship with themselves and others. It was created by psychologists Joseph Luft and Harrington Ingham and is commonly used in corporate training modules.

Dr Sangare further stated the important role of communication, commanding, cooperation, collaboration and coordination – these five Cs that gear up overall performance in a company. A case study was also undertaken during the course of the program for the benefit of the participants to help them understand the role of managers in building and managing their teams. A brief abridged version of Hindi film ‘Lagaan’ was presented to make clear role of leadership as also to understand nuances in situational and functional leadership areas.

The two day training program concluded with an explanation of the psychometric instruments used as well as a written feedback from participants. Dr Amol Deshmukh conducted a verbal feedback to gauge how well the concepts had been understood by the participants. This proved to be useful since as an entity HERD Pharmacy needed to identify the existing problems, challenges, weaknesses, strengths and skills of the sales team were. It was also essential to know what further investment in time and resources were to be made to create a sustained sales force that could also share this training knowledge to maintain learned proficiencies.

Dr Amol Deshmukh specified that the need was to identify right persons in the sales team to don effective trainer roles in the near future. This would be critical in developing the full potential of the entire sales team cutting across the different stores. Since sales managers and sales staff work closely together it would be beneficial to stay focused on consistent, accessible and interested people to take on such roles. Raising the bar on in-house coaching would be the key to increasing the beliefs of the sales managers to lead effective teams, thereby creating successful sales teams.

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