GENDER APPROACHES – HERD GROUP PHARMACY DIVISION

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Pharmacists, more commonly known as chemists in our country, are healthcare professionals who practice in a pharmacy. It is a field of health sciences that focuses exclusively on the safe and effective usage of medications. As health care team members they are directly involved with patient care. To be able to do this they have to undergo university-level education to understand all about biochemical drugs, drug uses, therapeutic roles, side effects, potential drug interactions as well as be cognizant of monitoring factors for using medications.

It appears to be a good idea to staff pharmacies with women team members, particularly at the store counters. This would be especially useful to interact and respond to women customers walking into the medical store. It has been seen observed that women customers are generally more comfortable to talk to women on the workforce team. Such suggestions have been going around in the sector, emanating from several quarters. It’s been given to understand that the presence of a lady makes female customers (already be troubled by disease and patients back home) instantly comfortable.

Aside from it being a great idea to increase the sales process, it would also work for enhancing the much needed gender equity in the pharmacy sector. In our country very often advice is sought from pharmacists regarding medications to be taken for general ill- health conditions. The best of us may have done so at some point. Since most medical stores are run by men there are hardly any women present to quell doubts arising for women customers. So it’s a good idea to have women pharmacists to tackle issues faced by female visitors.

More often than not in case of mild ill-disposition like common fevers, cold, coughs, and headaches, it is quite common for pharmacists to be quizzed for suitable remedies. If a pharmacy is closer at hand than a doctor many people simply walk up to the medical store and seek guidance as to what medicine should be taken. In the case of women customers having female pharmacists across the counter may be a sound idea to counsel such women as to the best course forward.

By and large, although sizeable numbers of females pass out of pharmacy education each year, a pharmacist’s job is not yet considered as an ideal job for women. Such conservative thinking and traditional opinions continue to plague the sector that keeps women largely out of it. HERD Pharmacy plans to recruit women with the aim to induct willing female pharmacy staff to enhance their diverse roles and to make the best use of their skills. We are keen to make our pharmacies women-friendly so that women customers may approach comfortably and be able to share whats on their mind.

“The feminisation of pharmacy is a fascinating insight into the overall make up of the pharmacist workforce…” ~~ Anas Hasan

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HERD Pharmacy – ‘MAHA BACHAT MELA’

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A very enthusiastic HERD Pharmacy marketing team is geared up to deliver as promised at the three-days ‘Maha Bachat Mela’ or Huge Saving Event organized at Khamla for June 9-10-11, 2017. The medical store will have on offer medicated cosmetics and general health products at discounted prices to build up its customer base. Khamla Pharmacy was set up only recently and this is a tried and tested marketing strategy being executed by the experienced team.

The good thing about the HERD Pharmacy team is that the pitch includes everyone – from top level Operations Head to Managers, Communication-designers, Market-campaigners, Event coordinators, and Marketing-specialists along with pharmacy staff. Everyone joins in responsibly to highlight the brand image of the establishment. And what makes HERD Pharmacy stand out from regular pharmacies is the fact that it is affiliated to a large hospital.

This allows health issues of patients requiring more care and expertise to be directly referred to the hospital. In fact the Maha Mela is also conducting a free general health check-up for interested people who walk into the pharmacy during these three days. The team has arranged for experienced doctors and nurses from Lata Mangeshkar Hospital to undertake check-ups. Other than create awareness in the area the point HERD Pharmacy is making is that this is a specialty pharmacy that goes beyond merely responding to prescriptions.

It’s been only days that the Khamla pharmacy was set up and the team has now roped in clinical expertise. Other than this, pharmacy staff has been trained to be compassionate and to guide and support customers who come in. The team sincerely believes that true excellence goes beyond the call of immediate duty. HERD Pharmacy is therefore intent on seeing its brand image advance and thrive.

Operating three other medical stores in different locations in the city, the team is well aware that everything depends on exceptional customer service. And so the staff is trained to provide outstanding service to attract people to become regular customers. Undoubtedly personal attention and a supportive attitude is just the way to increase sales at the pharmacy. Every day the personnel is motivated to question themselves as to what it is that they can do better to enhance the customer experience.

Supervised by senior managers, the interns and new staff are regularly inspired to perform their best. Gaining direct feedback helps managers implement the needed changes that are required. HERD pharmacy will in time transform into more than just a place that sells medicines. The team is already providing convenience products, supplements, health food, health products and Ayurveda medications at the store.

The attempt now is to focus on integrating marketing techniques to create tailor-made sales strategies work out for the target population. In so doing they are concentrating on forming stable relationships with patients and customers. The marketing team is looking at past marketing successes in order to develop suitable approaches for Khamla Pharmacy. Knowing full well that healthcare is increasingly becoming consumer-driven, the team is deploying practices to tune into what patients want and desire.

This “MAHA BACHAT MELA” is all set to offer discounts to its growing numbers of valued customers. Discounts are being made available ranging from 5% to 50% for all general health products and cosmetic goods.  HERD Pharmacy Marketing Team understands what the customers want to buy and help them do so. They are not afraid of getting creative to experiment with ideas. This then is just such an event to attract customers, egging them on to buy products of their choice at discounted prices.

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